:root{color:#172126;font-synthesis:none;--zhh-primary:#176b62;--zhh-accent:#b98226;--zhh-bg:#f4f6f7;--zhh-surface:#fff;--zhh-surface-subtle:#eef2f2;--zhh-border:#dbe2e4;--zhh-text:#172126;--zhh-text-muted:#66747a;--zhh-sidebar:#183234;--zhh-sidebar-text:#dfe9e8;--zhh-shadow:0 8px 28px #142a2b14;background:#f4f6f7;font-family:Inter,PingFang SC,Microsoft YaHei,sans-serif}:root[data-theme=dark]{--zhh-bg:#131718;--zhh-surface:#1d2325;--zhh-surface-subtle:#252d30;--zhh-border:#354145;--zhh-text:#edf2f2;--zhh-text-muted:#a3b0b3;--zhh-sidebar:#10191a;--zhh-sidebar-text:#dbe5e4;--zhh-shadow:0 8px 28px #00000038}*{box-sizing:border-box}html,body,#root{min-width:320px;min-height:100%;margin:0}body{min-height:100vh;color:var(--zhh-text);background:var(--zhh-bg)}.route-loading{place-items:center;min-height:180px;display:grid}button,input,textarea,select{font:inherit}.brand-mark{align-items:center;gap:10px;min-width:0;display:flex}.brand-symbol{object-fit:contain;flex:0 0 42px;width:42px;height:34px;display:block}.brand-copy{min-width:0;line-height:1.15;display:grid}.brand-copy strong{color:inherit;white-space:nowrap;font-size:15px}.brand-copy small{color:currentColor;opacity:.66;margin-top:4px;font-size:11px}.content-page{width:100%}.content-page-header{border-bottom:1px solid var(--zhh-border);justify-content:space-between;align-items:center;gap:16px;min-height:34px;padding:0 0 10px;display:flex}.content-page-header h1{letter-spacing:0;white-space:nowrap;flex:none;margin:0;font-size:22px;line-height:1.35}.content-page-actions{flex-wrap:wrap;flex:auto;justify-content:flex-end;gap:8px;min-width:0;display:flex}.content-page-header.is-titleless .content-page-actions{flex-basis:100%;justify-content:flex-end}.content-page-body{padding:12px 0 0}.content-page-body.is-headerless{padding-top:0}@media (width<=640px){.content-page-header{flex-direction:column;align-items:stretch;min-height:auto}.content-page-header h1{font-size:19px}.content-page-actions{justify-content:flex-start}}.customer-shell{background:var(--zhh-bg);min-height:100vh}.customer-desktop-nav{z-index:30;color:#eaf2f1;background:var(--zhh-sidebar);border-right:1px solid #ffffff14;flex-direction:column;width:228px;display:flex;position:fixed;inset:0 auto 0 0}.customer-brand{border-bottom:1px solid #ffffff14;align-items:center;height:70px;padding:0 22px;display:flex}.customer-desktop-nav nav{gap:6px;padding:18px 12px;display:grid}.customer-desktop-nav button{color:#c7d8d6;cursor:pointer;text-align:left;background:0 0;border:0;border-radius:6px;align-items:center;gap:12px;width:100%;min-height:44px;padding:0 14px;display:flex}.customer-desktop-nav button:hover,.customer-desktop-nav button.active{color:#fff;background:#ffffff1a}.customer-desktop-nav button.active{box-shadow:inset 3px 0 #e0b75f}.customer-signout{margin:auto 12px 16px}.customer-workspace{min-height:100vh;margin-left:228px}.customer-topbar{z-index:20;background:color-mix(in srgb, var(--zhh-surface) 94%, transparent);border-bottom:1px solid var(--zhh-border);-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);justify-content:space-between;align-items:center;height:58px;padding:0 28px;display:flex;position:sticky;top:0}.mobile-wordmark{color:var(--zhh-primary);font-size:19px;font-weight:800;display:none}.customer-greeting{color:var(--zhh-text-muted);font-size:13px}.customer-top-actions{align-items:center;gap:6px;display:flex}.customer-content{width:min(100%,1160px);min-width:0;margin:0 auto;padding:26px}.customer-page{min-width:0}.customer-page-title{border-bottom:1px solid var(--zhh-border);justify-content:space-between;align-items:flex-start;gap:16px;min-height:68px;margin-bottom:20px;padding-bottom:18px;display:flex}.customer-page-title h1,.customer-welcome h1,.profile-hero h1,.ticket-detail-head h1,.customer-article h1{letter-spacing:0;margin:0}.customer-page-title h1{font-size:23px}.customer-page-title p,.customer-welcome p,.profile-hero p{color:var(--zhh-text-muted);margin:5px 0 0}.customer-welcome{color:#fff;background:#1c5b56;border-radius:7px;justify-content:space-between;align-items:center;gap:24px;min-height:180px;padding:30px;display:flex;overflow:hidden}.customer-welcome span{color:#e7c878;font-size:12px;font-weight:700}.customer-welcome h1{margin-top:11px;font-size:30px}.customer-welcome p{color:#d5e4e2}.customer-welcome>svg{color:#e7c878;flex:none}.customer-home>.ant-alert{margin-bottom:16px}.customer-quick-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;margin:16px 0;display:grid}.customer-quick-grid>button{min-width:0;min-height:104px;color:var(--zhh-text);background:var(--zhh-surface);border:1px solid var(--zhh-border);cursor:pointer;text-align:left;border-radius:6px;grid-template-rows:24px 20px;grid-template-columns:42px minmax(0,1fr);align-items:center;column-gap:12px;padding:16px;display:grid}.customer-quick-grid>button:hover{border-color:var(--zhh-primary)}.quick-icon{border-radius:6px;grid-row:1/3;place-items:center;width:42px;height:42px;display:grid}.quick-icon.teal{color:#176b62;background:#dceeea}.quick-icon.amber{color:#8b641d;background:#f4e9ce}.quick-icon.blue{color:#315f91;background:#dfeaf5}:root[data-theme=dark] .quick-icon.teal{color:#83c8bf;background:#244d49}:root[data-theme=dark] .quick-icon.amber{color:#e1be70;background:#4b3d24}:root[data-theme=dark] .quick-icon.blue{color:#8db8e2;background:#293f55}.customer-quick-grid strong,.customer-quick-grid small{text-overflow:ellipsis;white-space:nowrap;min-width:0;overflow:hidden}.customer-quick-grid strong{font-size:14px}.customer-quick-grid small{color:var(--zhh-text-muted)}.customer-section{background:var(--zhh-surface);border:1px solid var(--zhh-border);border-radius:6px;margin-top:16px;padding:20px}.customer-section>header{justify-content:space-between;align-items:flex-start;gap:14px;min-height:42px;display:flex}.customer-section h2{letter-spacing:0;margin:0;font-size:16px}.customer-section header p{color:var(--zhh-text-muted);margin:4px 0 0;font-size:12px}.assessment-progress-list{gap:10px;display:grid}.assessment-progress-card{border-top:1px solid var(--zhh-border);padding:13px 0}.assessment-progress-card:first-child{border-top:0}.assessment-progress-heading{justify-content:space-between;align-items:center;gap:12px;display:flex}.assessment-progress-heading>div{gap:3px;min-width:0;display:grid}.assessment-progress-heading strong{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.assessment-progress-heading small{color:var(--zhh-text-muted)}.assessment-progress-detail{min-height:32px;color:var(--zhh-text-muted);justify-content:space-between;align-items:center;gap:12px;margin-top:8px;font-size:12px;display:flex}.assessment-progress-detail .ant-btn{flex:none}.assessment-progress-card .ant-alert{margin-top:9px}.assessment-progress-consent{margin-top:8px}.assessment-progress-record{color:var(--zhh-text-muted);margin-top:6px;display:block}.assessment-progress-history{margin-top:8px;font-size:12px}.assessment-progress-history summary{width:fit-content;color:var(--zhh-primary);cursor:pointer}.assessment-progress-history select{width:100%;min-height:36px;color:var(--zhh-text);background:var(--zhh-surface);border:1px solid var(--zhh-border);border-radius:6px;margin-top:8px;padding:6px 8px}.list-section{margin-top:0}.notice-list>button,.compact-ticket-list>button{width:100%;min-height:64px;color:var(--zhh-text);border:0;border-bottom:1px solid var(--zhh-border);cursor:pointer;text-align:left;background:0 0;grid-template-columns:46px minmax(0,1fr) 20px;align-items:center;gap:12px;padding:10px 4px;display:grid}.notice-list>button:last-child,.compact-ticket-list>button:last-child{border-bottom:0}.notice-list>button:hover,.compact-ticket-list>button:hover{background:var(--zhh-surface-subtle)}.notice-list>button>span{color:var(--zhh-primary);font-size:12px;font-weight:700}.notice-list div,.compact-ticket-list div{gap:4px;min-width:0;display:grid}.notice-list strong,.notice-list small,.compact-ticket-list strong,.compact-ticket-list small{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.notice-list small,.compact-ticket-list small{color:var(--zhh-text-muted);font-size:12px}.compact-ticket-list>button{grid-template-columns:minmax(0,1fr) auto}.ticket-status{color:#875d16;white-space:nowrap;background:#f5e8c8;border-radius:999px;justify-content:center;align-items:center;min-width:58px;min-height:25px;padding:2px 8px;font-size:12px;display:inline-flex}.ticket-status.processing{color:#2a5e8a;background:#dce9f4}.ticket-status.completed{color:#256a4d;background:#dceee4}.ticket-status.closed{color:#66747a;background:#e7ebec}:root[data-theme=dark] .ticket-status{color:#dfbd77;background:#4b3b20}:root[data-theme=dark] .ticket-status.processing{color:#94bce2;background:#283f54}:root[data-theme=dark] .ticket-status.completed{color:#8fc8a9;background:#28483a}:root[data-theme=dark] .ticket-status.closed{color:#b1bec1;background:#344044}.customer-article{padding:6px 4px}.customer-article>header{border-bottom:1px solid var(--zhh-border);max-width:760px;margin:28px auto 24px;padding-bottom:24px}.customer-article>header span{color:var(--zhh-text-muted);align-items:center;gap:6px;font-size:12px;display:flex}.customer-article h1{margin-top:12px;font-size:28px}.customer-article header p{color:var(--zhh-text-muted);line-height:1.7}.rich-content{overflow-wrap:anywhere;line-height:1.75}.customer-article>.rich-content{max-width:760px;margin:0 auto}.rich-content img{max-width:100%;height:auto}.release-timeline{border-left:1px solid var(--zhh-border);margin-left:7px;padding-left:28px;position:relative}.release-timeline article{background:var(--zhh-surface);border:1px solid var(--zhh-border);border-radius:6px;margin-bottom:16px;padding:20px;position:relative}.release-marker{background:var(--zhh-primary);border:3px solid var(--zhh-bg);border-radius:50%;width:14px;height:14px;position:absolute;top:25px;left:-36px}.release-timeline article>header{justify-content:space-between;align-items:center;gap:14px;display:flex}.release-timeline header span{color:var(--zhh-primary);font-weight:800}.release-timeline time{color:var(--zhh-text-muted);align-items:center;gap:5px;font-size:12px;display:flex}.release-timeline h2{letter-spacing:0;margin:16px 0 6px;font-size:18px}.release-timeline article>p{color:var(--zhh-text-muted);margin:0;line-height:1.65}.report-preview-badge,.report-preview-status{color:#875d16;white-space:nowrap;background:#f5e8c8;border-radius:999px;align-items:center;width:fit-content;min-height:27px;padding:3px 10px;font-size:12px;font-weight:700;display:inline-flex}.report-preview-notice{margin-bottom:16px}.report-list{gap:12px;display:grid}.report-list article{border:1px solid var(--zhh-border);background:var(--zhh-surface);border-radius:6px;align-items:center;gap:14px;padding:18px;display:flex}.report-list article>svg{color:var(--zhh-primary);flex-shrink:0}.report-list h2{margin:0;font-size:16px}.report-list p{color:var(--zhh-text-muted);margin:5px 0 0;font-size:13px}.report-published-status{color:var(--zhh-primary);white-space:nowrap;margin-left:auto;font-size:12px}.report-list-pagination{justify-content:center;align-items:center;gap:12px;margin-top:16px;display:flex}.report-preview-hero{background:var(--zhh-surface);border:1px solid var(--zhh-border);border-radius:6px;align-items:center;gap:14px;padding:22px;display:flex}.report-preview-hero-icon{color:#176b62;background:#dceeea;border-radius:12px;flex:none;place-items:center;width:52px;height:52px;display:grid}.report-preview-eyebrow{color:var(--zhh-primary);font-size:12px;font-weight:700}.report-preview-hero h2{letter-spacing:0;margin:5px 0 0;font-size:21px}.report-preview-hero p{color:var(--zhh-text-muted);margin:5px 0 0;font-size:13px}.report-preview-status{margin-left:auto}.report-preview-meta{background:var(--zhh-surface-subtle);border:1px solid var(--zhh-border);border-radius:6px;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;margin-top:10px;padding:15px 20px;display:grid}.report-preview-meta div{gap:4px;display:grid}.report-preview-meta span{color:var(--zhh-text-muted);font-size:12px}.report-preview-meta strong{font-size:13px;font-weight:600}.report-preview-content{margin-top:16px}.report-preview-content>header>svg{color:var(--zhh-text-muted)}.report-preview-sections{grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;margin-top:16px;display:grid}.report-preview-sections article{background:var(--zhh-surface-subtle);border:1px solid var(--zhh-border);border-radius:6px;min-height:150px;padding:16px}.report-preview-sections h3{margin:0 0 9px;font-size:15px}.report-preview-sections p{color:var(--zhh-text-muted);margin:0;font-size:13px;line-height:1.75}.report-preview-footer{color:var(--zhh-text-muted);justify-content:space-between;align-items:center;gap:16px;margin-top:14px;font-size:12px;display:flex}.ticket-list{gap:10px;display:grid}.ticket-list>button{min-width:0;min-height:102px;color:var(--zhh-text);background:var(--zhh-surface);border:1px solid var(--zhh-border);cursor:pointer;text-align:left;border-radius:6px;justify-content:space-between;align-items:center;gap:18px;padding:18px;display:flex}.ticket-list>button:hover{border-color:var(--zhh-primary)}.ticket-list-main{gap:6px;min-width:0;display:grid}.ticket-list-main strong,.ticket-list-main small{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.ticket-list-main small{color:var(--zhh-text-muted)}.ticket-type{width:fit-content;color:var(--zhh-primary);font-size:12px;font-weight:700}.ticket-list-meta{flex:none;justify-items:end;gap:12px;display:grid}.ticket-list time,.ticket-detail-head time,.conversation-item time{color:var(--zhh-text-muted);font-size:11px}.ticket-detail>.ant-btn{margin-bottom:14px}.ticket-detail-head{background:var(--zhh-surface);border:1px solid var(--zhh-border);border-radius:6px;grid-template-columns:minmax(0,1fr) auto;gap:8px 18px;padding:22px;display:grid}.ticket-detail-head h1{margin-top:6px;font-size:22px}.ticket-detail-head>time{grid-column:1/-1}.conversation{background:var(--zhh-surface);border:1px solid var(--zhh-border);border-radius:6px;gap:22px;margin-top:14px;padding:22px;display:grid}.conversation-item{grid-template-columns:34px minmax(0,1fr);gap:11px;display:grid}.conversation-item>div{justify-items:start;gap:5px;min-width:0;display:grid}.conversation-item strong{font-size:12px}.conversation-avatar{color:#fff;background:var(--zhh-primary);border-radius:50%;place-items:center;width:34px;height:34px;font-size:13px;display:grid}.conversation-item.support .conversation-avatar{color:#483716;background:#e0b75f}.conversation-bubble{background:var(--zhh-surface-subtle);border-radius:2px 6px 6px;max-width:min(680px,90%);padding:11px 14px}.conversation-bubble p{margin:0}.conversation-empty{min-height:70px;color:var(--zhh-text-muted);justify-content:center;align-items:center;gap:8px;font-size:13px;display:flex}.ticket-attachments{background:var(--zhh-surface-subtle);border:1px solid var(--zhh-border);border-radius:6px;flex-wrap:wrap;align-items:center;gap:8px;padding:12px;display:flex}.ticket-attachments>span{color:var(--zhh-text-muted);align-items:center;gap:5px;margin-right:4px;font-size:12px;display:inline-flex}.ticket-attachment-image{object-fit:cover;border-radius:4px}.ticket-reply{background:var(--zhh-surface);border:1px solid var(--zhh-border);border-radius:6px;margin-top:14px;padding:18px}.ticket-reply .ant-form-item{margin-bottom:10px}.profile-hero{color:#fff;background:#315a73;border-radius:7px;align-items:center;gap:18px;min-height:132px;padding:26px;display:flex}.profile-hero h1{font-size:24px}.profile-hero p{color:#dbe9f0}.profile-avatar{flex:none;position:relative}.profile-avatar-button{color:#183936;background:#e2bf67;border-color:#e2bf67;position:absolute;bottom:-3px;right:-5px}.profile-page .ant-descriptions-item-label{width:110px;color:var(--zhh-text-muted)}.profile-settings .segment-icon{align-items:center;gap:5px;display:inline-flex}.profile-actions{gap:10px;margin-top:16px;display:flex}.customer-tool-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;display:grid}.customer-tool-grid>button{min-width:0;min-height:132px;color:var(--zhh-text);background:var(--zhh-surface);border:1px solid var(--zhh-border);cursor:pointer;text-align:left;border-radius:6px;justify-items:start;gap:8px;padding:20px;display:grid}.customer-tool-grid>button:hover{border-color:var(--zhh-primary)}.customer-tool-grid strong{font-size:15px}.customer-tool-grid small{color:var(--zhh-text-muted)}.consultation-page{background:var(--zhh-surface);border:1px solid var(--zhh-border);border-radius:12px;flex-direction:column;min-height:calc(100vh - 110px);display:flex;overflow:hidden;box-shadow:0 10px 32px #142a2b0f}.consultation-page-header{border-bottom:1px solid var(--zhh-border);justify-content:space-between;align-items:center;gap:16px;min-height:64px;padding:0 18px;display:flex}.consultation-header-main{align-items:center;gap:12px;min-width:0;display:flex}.consultation-back{width:32px;height:32px;color:var(--zhh-text-muted);cursor:pointer;background:0 0;border:0;border-radius:7px;place-items:center;display:grid}.consultation-back:hover{color:var(--zhh-primary);background:var(--zhh-surface-subtle)}.consultation-agent-heading{align-items:center;gap:9px;min-width:0;display:flex}.consultation-agent-mark{color:#fff;background:linear-gradient(145deg,#176b62,#2d8c80);border-radius:11px;flex:0 0 36px;place-items:center;width:36px;height:36px;display:grid;box-shadow:0 5px 14px #176b6233}.consultation-heading-line h1{letter-spacing:0;margin:0;font-size:15px}.consultation-agent-heading p{color:var(--zhh-text-muted);align-items:center;gap:6px;margin:3px 0 0;font-size:11px;display:flex}.consultation-head-actions{align-items:center;display:flex}.consultation-safe{color:var(--zhh-text-muted);white-space:nowrap;align-items:center;gap:5px;font-size:11px;display:inline-flex}.consultation-online-dot{background:#3a9a6f;border-radius:50%;flex:0 0 6px;width:6px;height:6px;display:inline-block;box-shadow:0 0 0 3px #3a9a6f1f}.consultation-thread{background:linear-gradient(145deg,#dceeea73,#f4f6f759 46%,#eeebf859);flex:1;min-height:0;display:flex;overflow:hidden}.consultation-viewport{overscroll-behavior:contain;flex-direction:column;flex:1;min-height:0;display:flex;overflow:hidden auto}.consultation-welcome{width:min(780px,100%);margin:auto;padding:34px 30px 28px}.consultation-welcome-copy{text-align:center}.consultation-empty-icon{color:#176b62;background:#dceeeae6;border:1px solid #176b621f;border-radius:15px;place-items:center;width:48px;height:48px;margin:0 auto 12px;display:grid}.consultation-empty-eyebrow{color:var(--zhh-primary);font-size:12px;font-weight:700}.consultation-welcome h2{letter-spacing:-.02em;margin:7px 0 0;font-size:26px}.consultation-welcome-copy p{max-width:530px;color:var(--zhh-text-muted);margin:8px auto 22px;font-size:13px;line-height:1.7}.consultation-service-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;display:grid}.consultation-service-card{min-width:0;min-height:76px;color:var(--zhh-text);background:color-mix(in srgb, var(--zhh-surface) 92%, transparent);border:1px solid color-mix(in srgb, var(--zhh-border) 82%, transparent);cursor:pointer;text-align:left;border-radius:12px;align-items:center;gap:12px;padding:13px 15px;transition:transform .16s,border-color .16s,box-shadow .16s;display:flex;box-shadow:0 4px 16px #142a2b09}.consultation-service-card:hover{border-color:color-mix(in srgb, var(--zhh-primary) 55%, var(--zhh-border));transform:translateY(-1px);box-shadow:0 7px 20px #142a2b12}.consultation-service-card>span:last-child{gap:4px;min-width:0;display:grid}.consultation-service-card strong{font-size:13px}.consultation-service-card small{color:var(--zhh-text-muted);text-overflow:ellipsis;white-space:nowrap;font-size:11px;overflow:hidden}.consultation-service-icon{color:#315f91;background:#e2edf7;border-radius:10px;flex:0 0 36px;place-items:center;width:36px;height:36px;display:grid}.consultation-service-card[data-tone=violet] .consultation-service-icon{color:#7155a1;background:#ede8f6}.consultation-service-card[data-tone=amber] .consultation-service-icon{color:#94681d;background:#f5ecd8}.consultation-service-card[data-tone=teal] .consultation-service-icon{color:#176b62;background:#dceeea}.consultation-message-list{width:min(880px,100%);margin:0 auto;padding:28px 30px 8px}.consultation-message{align-items:flex-start;gap:10px;margin-bottom:22px;display:flex}.consultation-message-user{flex-direction:row-reverse}.consultation-message-avatar{color:#fff;background:var(--zhh-primary);border-radius:9px;flex:0 0 28px;place-items:center;width:28px;height:28px;display:grid}.consultation-message-user .consultation-message-avatar{display:none}.consultation-message-content{min-width:0;max-width:min(760px,100% - 38px)}.consultation-message-assistant .consultation-message-content{width:100%}.consultation-message-user .consultation-message-content{flex-direction:column;align-items:flex-end;max-width:min(620px,76%);display:flex}.consultation-message-meta{min-height:17px;color:var(--zhh-text-muted);align-items:center;gap:7px;margin:0 0 5px;font-size:11px;display:flex}.consultation-message-meta strong{color:var(--zhh-text);font-size:12px}.consultation-message-meta span{color:var(--zhh-primary);background:#edf6f4;border-radius:4px;padding:1px 5px;font-size:9px}.consultation-message-user .consultation-message-meta{display:none}.consultation-message-body{color:var(--zhh-text);font-size:14px;line-height:1.8}.consultation-message-assistant .consultation-message-body{padding:2px 4px 0 0}.consultation-message-user .consultation-message-body{color:#fff;background:var(--zhh-primary);border-radius:14px 14px 4px;padding:10px 14px;box-shadow:0 4px 12px #176b6224}.consultation-message-body p{margin:0 0 9px}.consultation-message-body p:last-child{margin-bottom:0}.consultation-message-actions{align-items:center;gap:3px;min-height:22px;margin-top:4px;display:flex}.consultation-message-actions button{width:26px;height:24px;color:var(--zhh-text-muted);cursor:pointer;background:0 0;border:0;border-radius:5px;place-items:center;display:grid}.consultation-message-actions button:hover{color:var(--zhh-primary);background:var(--zhh-surface-subtle)}.consultation-running{color:var(--zhh-text-muted);align-items:center;gap:9px;margin:2px 0 22px 38px;display:flex}.consultation-running-icon{width:28px;height:28px;color:var(--zhh-primary);background:var(--zhh-surface);border:1px solid var(--zhh-border);border-radius:9px;place-items:center;display:grid}.consultation-running-icon svg{animation:1.1s linear infinite consultation-spin}.consultation-running>div{gap:2px;display:grid}.consultation-running strong{color:var(--zhh-text);font-size:12px}.consultation-running div span{font-size:11px}@keyframes consultation-spin{to{transform:rotate(360deg)}}.consultation-footer{background:linear-gradient(to bottom, transparent, var(--zhh-surface) 26%);width:100%;margin-top:auto;padding:12px 30px 16px;position:sticky;bottom:0}.consultation-composer-wrap{width:min(820px,100%);margin:0 auto}.consultation-composer-wrap.is-welcome{margin-top:14px}.consultation-scroll-bottom{color:var(--zhh-text-muted);background:var(--zhh-surface);border:1px solid var(--zhh-border);cursor:pointer;border-radius:999px;padding:6px 10px;font-size:11px;position:absolute;top:-27px;right:max(30px,50% - 410px);box-shadow:0 3px 10px #142a2b14}.consultation-composer{background:var(--zhh-surface);border:1px solid #bdcfce;border-radius:13px;align-items:flex-end;gap:8px;padding:10px 10px 10px 16px;display:flex;box-shadow:0 8px 24px #1e3f3b17}.consultation-composer:focus-within{border-color:var(--zhh-primary);box-shadow:0 0 0 3px #176b621a,0 8px 24px #1e3f3b14}.consultation-composer textarea{resize:none;min-height:30px;max-height:128px;color:var(--zhh-text);font:inherit;background:0 0;border:0;outline:0;flex:1;padding:5px 0}.consultation-send{color:#fff;background:var(--zhh-primary);cursor:pointer;border:0;border-radius:10px;flex:0 0 36px;place-items:center;width:36px;height:36px;display:grid}.consultation-send:disabled{opacity:.42;cursor:not-allowed}.consultation-composer-note{color:var(--zhh-text-muted);justify-content:space-between;align-items:center;gap:12px;margin-top:7px;padding:0 3px;font-size:9px;display:flex}.consultation-composer-note span:last-child{align-items:center;gap:4px;display:inline-flex}:root[data-theme=dark] .consultation-thread{background:linear-gradient(145deg,#244d4938,#13171833 50%,#322b4133)}:root[data-theme=dark] .consultation-empty-icon{color:#83c8bf;background:#244d49}:root[data-theme=dark] .consultation-service-icon{color:#8db8e2;background:#293f55}:root[data-theme=dark] .consultation-service-card[data-tone=violet] .consultation-service-icon{color:#c5afe4;background:#413552}:root[data-theme=dark] .consultation-service-card[data-tone=amber] .consultation-service-icon{color:#dfbd77;background:#4b3b20}:root[data-theme=dark] .consultation-service-card[data-tone=teal] .consultation-service-icon{color:#83c8bf;background:#244d49}:root[data-theme=dark] .consultation-message-meta span{color:#83c8bf;background:#24413e}:root[data-theme=dark] .consultation-composer{border-color:#516164}.service-status .ant-badge-status-text{color:var(--zhh-text-muted)}.about-brand{color:#fff;background:#1b4e4a;border-radius:7px;align-items:center;gap:18px;min-height:142px;margin-top:12px;padding:28px;display:flex}.about-brand h1{letter-spacing:0;margin:0;font-size:24px}.about-brand p{color:#c9ddda;margin:5px 0 0}.customer-bottom-nav{display:none}.customer-login{background:var(--zhh-surface);grid-template-columns:minmax(360px,44%) 1fr;min-height:100vh;display:grid}.customer-login-brand{color:#fff;background:#1b4e4a;flex-direction:column;justify-content:space-between;min-height:100vh;padding:42px clamp(34px,5vw,76px);display:flex}.customer-logo{color:#343018;background:#e2bf67;border-radius:7px;place-items:center;width:48px;height:48px;font-weight:800;display:grid}.customer-login-brand p{color:#e2bf67;margin:0 0 18px;font-size:12px;font-weight:700}.customer-login-brand h1{letter-spacing:0;max-width:480px;margin:0;font-size:40px;line-height:1.25}.customer-login-brand span{color:#cee0de;margin-top:16px;line-height:1.7;display:block}.customer-login-brand small{color:#9bb8b5}.customer-login-form{place-items:center;min-height:100vh;padding:32px;display:grid}.customer-login-wrap{width:min(400px,100%)}.customer-login-wrap header{margin-bottom:26px}.customer-login-wrap header span{color:var(--zhh-primary);font-weight:700}.customer-login-wrap h2{letter-spacing:0;margin:6px 0 0;font-size:28px}.customer-login-wrap .ant-alert{margin-bottom:16px}.customer-login-wrap .login-method-switch{margin-bottom:18px}.customer-auth-links{justify-content:space-between;gap:16px;margin-top:16px;font-size:13px;display:flex}.account-access .customer-login-form{align-items:start;overflow-y:auto}.account-access-wrap{width:min(520px,100%);padding:32px 0}.auth-back-link{align-items:center;gap:6px;width:fit-content;margin-bottom:24px;display:inline-flex}.access-form-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;display:grid}@media (width<=760px){.customer-desktop-nav{display:none}.customer-workspace{min-height:100dvh;margin-left:0}.customer-topbar{height:54px;padding:0 14px}.mobile-wordmark{display:block}.customer-greeting{display:none}.customer-content{width:100%;padding:14px 14px calc(82px + env(safe-area-inset-bottom))}.customer-bottom-nav{z-index:40;height:calc(62px + env(safe-area-inset-bottom));padding:4px 8px env(safe-area-inset-bottom);background:color-mix(in srgb, var(--zhh-surface) 96%, transparent);border-top:1px solid var(--zhh-border);-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);grid-template-columns:repeat(7,1fr);display:grid;position:fixed;inset:auto 0 0}.customer-bottom-nav button{min-width:0;min-height:52px;color:var(--zhh-text-muted);cursor:pointer;background:0 0;border:0;flex-direction:column;justify-content:center;align-items:center;gap:3px;padding:5px 2px;font-size:11px;display:flex}.customer-bottom-nav button.active{color:var(--zhh-primary)}.customer-welcome{min-height:158px;padding:22px}.customer-welcome h1{font-size:24px}.customer-welcome>svg{width:44px;height:44px}.customer-quick-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:8px}.customer-tool-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.customer-tool-grid>button{min-height:120px;padding:16px}.consultation-page{border-radius:12px;height:calc(100dvh - 150px);min-height:540px}.consultation-page-header{min-height:56px;padding:0 10px}.consultation-header-main{gap:7px}.consultation-back{width:30px;height:30px}.consultation-agent-mark{border-radius:9px;width:34px;height:34px}.consultation-heading-line h1{font-size:14px}.consultation-agent-heading p{max-width:210px;font-size:10px}.consultation-safe{display:none}.consultation-welcome{padding:22px 14px 16px}.consultation-empty-icon{border-radius:14px;width:44px;height:44px;margin-bottom:10px}.consultation-welcome h2{font-size:21px}.consultation-welcome-copy p{margin-bottom:16px;font-size:12px}.consultation-service-grid{gap:8px}.consultation-service-card{border-radius:10px;gap:9px;min-height:66px;padding:10px}.consultation-service-icon{border-radius:9px;flex-basis:32px;width:32px;height:32px}.consultation-service-card strong{font-size:12px}.consultation-service-card small{font-size:9px}.consultation-composer-wrap.is-welcome{margin-top:11px}.consultation-message-list{padding:20px 14px 8px}.consultation-message{margin-bottom:18px}.consultation-message-assistant .consultation-message-avatar{display:none}.consultation-message-content,.consultation-message-assistant .consultation-message-content{max-width:100%}.consultation-message-user .consultation-message-content{max-width:84%}.consultation-message-body{font-size:13px;line-height:1.72}.consultation-running{margin-left:0}.consultation-footer{padding:9px 12px 12px}.consultation-scroll-bottom{right:14px}.consultation-composer{padding:8px 8px 8px 13px}.consultation-composer-note{font-size:8px}.customer-quick-grid>button{text-align:center;flex-direction:column;justify-content:center;align-items:center;gap:5px;min-height:112px;padding:13px 6px;display:flex}.quick-icon{flex:0 0 38px;width:38px;height:38px}.customer-quick-grid strong{font-size:13px}.customer-quick-grid small{max-width:100%;font-size:10px}.customer-section{padding:16px}.customer-page-title{min-height:auto;margin-bottom:14px}.customer-page-title h1{font-size:21px}.ticket-list>button{min-height:112px;padding:15px}.ticket-list-main small{max-width:56vw}.ticket-detail-head{padding:17px}.ticket-detail-head h1{font-size:19px}.conversation{padding:16px 12px}.conversation-bubble{max-width:100%}.release-timeline{padding-left:20px}.release-marker{left:-28px}.release-timeline article{padding:16px}.report-preview-hero{align-items:flex-start;padding:16px}.report-preview-hero h2{font-size:18px}.report-preview-status{align-self:flex-start;padding-inline:7px}.report-preview-meta{grid-template-columns:1fr;gap:9px;padding:14px 16px}.report-preview-sections{grid-template-columns:1fr}.report-preview-sections article{min-height:auto}.report-preview-footer{flex-direction:column;align-items:flex-start}.profile-hero{min-height:116px;padding:20px}.profile-actions{grid-template-columns:1fr 1fr;display:grid}.customer-login{background:#1b4e4a;min-height:100dvh;display:block}.customer-login-brand{height:34vh;min-height:220px;padding:28px 24px}.customer-login-brand h1{max-width:330px;font-size:27px}.customer-login-brand span,.customer-login-brand small{display:none}.customer-logo{width:42px;height:42px}.customer-login-form{min-height:66vh;padding:28px 22px calc(32px + env(safe-area-inset-bottom));background:var(--zhh-surface);border-radius:7px 7px 0 0;align-items:start}.account-access-wrap{padding:12px 0 28px}.access-form-grid{grid-template-columns:1fr;gap:0}}@media (width<=380px){.customer-content{padding-inline:10px}.customer-welcome{padding:18px}.customer-welcome>svg{display:none}.customer-quick-grid>button{padding-inline:3px}.notice-list>button{grid-template-columns:38px minmax(0,1fr) 16px;gap:8px}}